For each city in which ZabCab is rolled out, taxi driver licenses are verified with information from the databases of the local Taxicab Authorities.


Check your personal information

  • Make sure that you added your correct full name and taxi driver license to your ZabCab account. If you entered the wrong information, you can correct it and have a new verification process. You can do that by editing the name, license and city fields in the sign-up screen.

Check your connection

    • If your information is correct, your verification may have been affected by delivery issues from your carrier or your cell plan. Make sure you are in cell range, you are not over the limit on your data plan, and there are no carrier outages. You may need to call your mobile provider to verify these issues.


If you've followed the above steps and are still having trouble completing the sign up process for ZabCab Driver, let us know.